frequently asked questions

Support Hours of Operation

Phone/email support is available as follows (all times U.S. Eastern):

PeriodTimeframeTarget Response Time
Standard HoursWeekdays (Mon-Fri) 9am to 5pm2 hours
After HoursEvenings (Mon-Fri) 5pm to midnight
Weekends (Sat-Sun) 9am to midnight
12 hours
Overnight/
Holidays
Overnight (Mon-Sat) Midnight-8am
Business holidays -all day
24 hours