Support Hours of Operation

Phone/email support is available as follows (all times U.S. Eastern):

Period Timeframe Target Response Time
Standard Hours Weekdays (Mon-Fri) 9am to 5pm 2 hours
After Hours Evenings (Mon-Fri) 5pm to midnight
Weekends (Sat-Sun) 9am to midnight
12 hours
Overnight/
Holidays
Overnight (Mon-Sat) Midnight-8am
Business holidays -all day
24 hours